Refund policy

Returns

We want you to love your CHIQUI CHIQUI purchase. If for any reason you are not completely satisfied, eligible items may be returned within 14 days of delivery.

To qualify for a return:

  • Items must be unworn, unused, and in their original condition.
  • All original tags, hygiene liners (where applicable), and protective packaging must be intact.
  • Items must be free of stains, odors, makeup, deodorant marks, pet hair, perfume, or damage.
  • Swimwear must have the original hygienic liner attached and show no signs of wear.
  • Proof of purchase is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Limited-edition products marked Final Sale
  • Personalized or custom-made products
  • Gift cards
  • Digital products
  • Items purchased during clearance events or promotional sales marked Final Sale
  • Products damaged through misuse, improper care, or normal wear and tear

Pre-Order Items

Many CHIQUI CHIQUI products are produced in limited quantities through exclusive pre-order releases.

Pre-order purchases may be canceled within 48 hours of placing the order. After production begins, pre-order purchases become non-refundable unless the item arrives damaged or defective.

Estimated shipping dates for pre-orders are provided as a guide and may occasionally change due to manufacturing or shipping delays.

Exchanges

Exchanges are subject to product availability.

If you need a different size or wish to exchange an item, please contact us within 14 days of delivery. We will do our best to accommodate your request based on available inventory.

If the requested item is unavailable, a refund or store credit may be offered at our discretion.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery by emailing info@chiquicollection.com.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

We will review your claim and, when appropriate, provide a replacement, exchange, or refund.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Original shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a verified defective product.
  • Please allow 5–10 business days for your financial institution to process your refund after it has been issued.

If a returned item does not meet our return requirements, it may be sent back to the customer at their expense.

Return Process

To initiate a return, please contact:

Email: info@chiquicollection.com

Please include:

  • Order number
  • Full name
  • Reason for the return
  • Photos (if applicable)

Please do not send items back without first contacting us and receiving return authorization and shipping instructions. Unauthorized returns may be refused.

Customers are responsible for ensuring returned items are properly packaged. CHIQUI CHIQUI is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact:

CHIQUI CHIQUI
Email: info@chiquicollection.com